Delivery & Returns

Handmade in the UK. Please allow up to 3-5 days for dispatch.

UK SHIPPING:

Orders up to £25: £1.95
Orders £26 - £49£3.95
Orders over £50: FREE

We send our parcels with Royal Mail 24 Tracked: Your parcel should be with you 1-3 days after your order has been dispatched.

 

INTERNATIONAL SHIPPING

£12.50 Tracked and Signed

All international orders are final sale.

International Shipments are sent via Royal Mail. Your parcel should be with you 3-7 days after your order has been shipped.

Customs charge, import duties, or taxes may be levied by your local government. Customers are responsible for all customs charge and import duties.

 

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@harryduley.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@harryduley.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Due to hygiene reasons, we do not accept returns on underwear. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

PACKAGING

We like the idea of keeping things simple. The intention is to make it easy to recycle ♲

We use recycled tissue paper and kraft boxes. The paper parcel tape has a natural rubber based adhesive which can be left on the packaging sent for recycling.

We have purposely kept the gift boxes plain for re-use ♻️